As the world shut down due to the pandemic, travel advisors go to work. "Agents spent countless hours on hold to tirelessly - and
without compensation - deal with refunds, travel credits, re-bookings and ever-changing supplier policies," said Tom Brussow of Sunsational Beach Vacations. Not only did advisors save clients money, time and sanity, they surely proved and elevated their value to consumers in the process."
Many advisors believe once the vaccine is more widely distributed the industry will begin its
recovery. "In no way do I believe that we will immediately return to 2019 levels, but there should be a sharp increase in business followed by a steady rise again," said Jennifer Doncsecz of VIP Vacations, LLC.